Privacy Policy

---

Privacy Policy

Effective Date: 11.1.2025

Last Updated: 10.23.2025

Welcome to Clean Mobile Laundry ("Clean," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.whereisclean.com] (the “Site”), use our mobile or in-person services, or communicate with us in any form.

Please read this policy carefully. By accessing or using our Site or services, you consent to the practices described below. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect both personal and non-personal information in several ways:

1.1 Personal Information

When you interact with our website or services, we may collect the following personal details:

Full name

Email address

Phone number

Physical or billing address

Payment and transaction information (via our secure third-party processor)

Account login details (if applicable)

Service preferences and order history

1.2 Automatically Collected Information

When you visit our Site, we automatically collect:

Device information (type, operating system, browser, etc.)

IP address and general location data

Date and time of visits

Pages viewed, clicks, and navigation patterns

Referring website or advertisement

Cookies, analytics data, and web beacons

1.3 Information from Third Parties

We may receive data about you from:

Payment processors (e.g., Stripe, PayPal, or Square)

Social media platforms (if you interact with our pages)

Marketing or analytics partners

Delivery and logistics providers

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our laundry services

Process orders, payments, and deliveries

Communicate with you (updates, confirmations, customer support)

Personalize your user experience

Send promotional offers or marketing content (only with consent)

Detect and prevent fraud or unauthorized access

Comply with legal, tax, or regulatory obligations

3. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share information with:

3.1 Service Providers

We share limited information with trusted vendors who help us operate our business, such as:

Payment processors

Delivery contractors

IT and hosting providers

Marketing and analytics platforms

All such partners are required to maintain confidentiality and use your data only for the purposes we authorize.

3.2 Legal Requirements

We may disclose information if required by law, subpoena, or court order, or to protect our rights, property, or customers.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of that transaction, subject to this Privacy Policy.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve performance and personalize your experience.

Cookies may store information such as login credentials, user preferences, and browsing behavior.

You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain website features.

5. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy

Comply with legal obligations

Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement robust technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, or misuse.

These include:

SSL encryption on all web traffic

Secure data storage and access control

Regular system audits and updates

While we take all reasonable precautions, no online transmission is 100% secure. You acknowledge and accept this risk.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Under the GDPR (EU/EEA Residents):

Right to access your data

Right to rectify incorrect information

Right to request deletion (“Right to be Forgotten”)

Right to restrict processing

Right to data portability

Right to object to data use for marketing

Under the CCPA (California Residents):

Right to know what data is collected and shared

Right to delete personal information

Right to opt out of data sale (we do not sell data)

Right to non-discrimination for exercising privacy rights

To exercise these rights, email us at privacy@cleanmobilelaundry.com.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If you believe a child has provided us with personal data, please contact us for immediate deletion.

9. Links to Third-Party Websites

Our Site may contain links to third-party platforms (e.g., payment gateways, social media, affiliates).

We are not responsible for the privacy practices or content of these external sites.

Please review their privacy policies before sharing any personal information.

10. Email Communications and Opt-Out

You may receive emails regarding order updates, promotions, or announcements.

You can unsubscribe from marketing emails anytime using the “Unsubscribe” link at the bottom of the message.

Transactional or service-related emails will still be sent when necessary.

11. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after such changes constitutes acceptance of the new terms.

12. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

Clean Mobile Laundry

Email: privacy@whereisclean.com

Phone: (706) 770-3179

Address: 43 cedarwood ct. Phenix City, AL 36870

13. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, USA, without regard to its conflict of law principles.

Any disputes arising from this Policy will be resolved in the appropriate state or federal courts located in Columbus, Georgia.